Agreement between you and Thrust CRM
Last updated: 10 February 2026
By accessing or using Thrust CRM ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.
These Terms apply to all users, including visitors, subscribers, and others who access or use the Service.
Thrust CRM is a cloud-based customer relationship management platform that provides:
You must be at least 18 years old and legally able to enter into contracts to use the Service. By creating an account, you represent that you meet these requirements.
You must provide accurate, current, and complete information during registration and keep your account information updated. You are responsible for:
Each individual may maintain only one active free trial account. Organizations may have multiple team members under a single paid subscription.
We offer a 14-day free trial with full access to features. No credit card is required. At the end of the trial, you must subscribe to continue using the Service.
Prices are subject to change with 30 days' notice. All prices exclude VAT (20% added for UK businesses).
Subscriptions are billed in advance on a monthly or annual basis. Payment is processed securely by Stripe. You authorize us to charge your payment method at the start of each billing period.
Subscriptions automatically renew unless you cancel before the renewal date. You can cancel anytime from your account settings.
We offer a 30-day money-back guarantee. If you're not satisfied, contact us within 30 days of your first payment for a full refund. Subsequent months are non-refundable.
You agree not to use the Service to:
See our Acceptable Use Policy for more details.
You retain all rights to the data you store in Thrust CRM. We claim no ownership or intellectual property rights over your content.
You grant us a limited license to host, store, and process your data solely to provide the Service. This includes backing up your data and allowing authorized team members to access it.
You are responsible for:
When you close your account, we delete your data within 30 days, except where retention is required by law.
The Service, including all software, designs, text, graphics, logos, and trademarks, is owned by Thrust CRM and protected by UK and international copyright and trademark laws.
We grant you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes, subject to these Terms.
If you provide feedback, suggestions, or ideas, we may use them without obligation or compensation to you.
We aim for 99.9% uptime but don't guarantee uninterrupted access. The Service may be unavailable due to maintenance, updates, or factors beyond our control.
You may cancel your subscription anytime from your account settings. You'll retain access until the end of your billing period.
We may suspend or terminate your account if you:
We'll provide notice when possible, but may suspend immediately if necessary to protect the Service or other users.
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
We don't warrant that the Service will be error-free, secure, or uninterrupted. You use the Service at your own risk.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THRUST CRM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.
Our total liability for any claim arising from these Terms or your use of the Service shall not exceed the amount you paid us in the 12 months before the claim arose, or £100, whichever is greater.
You agree to indemnify and hold Thrust CRM harmless from any claims, damages, or expenses (including legal fees) arising from:
These Terms are governed by the laws of England and Wales.
We prefer to resolve disputes amicably. If you have a concern, please contact us at legal@thrustcrm.com.
If we can't resolve the issue, disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms from time to time. We'll notify you of material changes by email or through a notice in the Service. Continued use after changes constitutes acceptance.
You can always find the latest version at /terms.
These Terms, together with our Privacy Policy and other referenced policies, constitute the entire agreement between you and Thrust CRM.
If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.
Our failure to enforce any right or provision doesn't constitute a waiver of that right or provision.
You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction.
For questions about these Terms: