Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your device when you visit websites. They help websites remember your preferences, provide personalized experiences, and analyze site traffic.

Thrust CRM uses cookies and similar technologies (web beacons, pixels, local storage) to provide and improve our Service.

2. Types of Cookies We Use

2.1 Essential Cookies (Always Active)

These cookies are necessary for the Service to function and cannot be disabled:

• Session Cookies: Keep you logged in, maintain your session state
• Security Cookies: Protect against cross-site request forgery (CSRF)
• Load Balancing: Distribute traffic across servers for performance

Legal Basis: Necessary for contract performance

2.2 Functional Cookies

These cookies remember your preferences and choices:

• Preference Cookies: Remember your language, timezone, theme (light/dark mode)
• UI State: Remember collapsed/expanded panels, table column widths
• Form Data: Temporarily store form inputs to prevent data loss

Legal Basis: Legitimate interest (enhancing user experience)

2.3 Analytics Cookies

These cookies help us understand how you use the Service:

• Google Analytics: Page views, session duration, bounce rate
• Internal Analytics: Feature usage, performance metrics, error tracking
• A/B Testing: Compare different versions of features

We anonymize IP addresses and don't collect personally identifiable information in analytics.

Legal Basis: Consent (you can opt out)

2.4 Marketing Cookies

These cookies track your activity across sites for advertising purposes:

• Google Ads: Measure ad campaign effectiveness
• LinkedIn Insight: Track conversions from LinkedIn ads
• Facebook Pixel: Track conversions from Facebook ads

Legal Basis: Consent (you can opt out)

3. Cookie Duration

Cookie Type	Duration
Session Cookies	Until you close your browser
Security Cookies	24 hours
Preference Cookies	1 year
Analytics Cookies	2 years
Marketing Cookies	90 days

4. Third-Party Cookies

We use third-party services that may set their own cookies:

Stripe (Payment Processing)

• Purpose: Fraud detection, secure payment processing
• Policy: stripe.com/privacy

Google Analytics

• Purpose: Website analytics, traffic analysis
• Policy: policies.google.com/privacy
• Opt-out: GA Opt-out Browser Add-on

Mailgun (Email Service)

• Purpose: Email delivery, open/click tracking
• Policy: mailgun.com/privacy-policy

5. Your Cookie Choices

5.1 Cookie Banner

When you first visit Thrust CRM, we show a cookie banner where you can:

• Accept all cookies
• Reject non-essential cookies
• Customize your preferences

5.2 Cookie Settings

You can change your cookie preferences anytime from your account settings or by clicking the "Cookie Preferences" link in the footer.

5.3 Browser Settings

Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block all cookies (may break site functionality)
• Clear cookies when you close the browser

Learn how to manage cookies in:

• Chrome
• Firefox
• Safari
• Edge

5.4 Do Not Track

Some browsers have a "Do Not Track" (DNT) feature. There's no industry standard for DNT, so we don't currently respond to DNT signals. However, you can opt out of analytics and marketing cookies through our cookie banner.

6. Mobile Devices

On mobile apps, we may use device identifiers instead of cookies for similar purposes. You can control tracking through your device settings:

• iOS: Settings > Privacy > Tracking
• Android: Settings > Google > Ads > Opt out of Ads Personalization

7. Impact of Disabling Cookies

If you block or delete cookies:

• Essential cookies blocked: You won't be able to log in or use the Service
• Functional cookies blocked: Your preferences won't be saved, some features may not work
• Analytics cookies blocked: We can't improve the Service based on usage data
• Marketing cookies blocked: You may see less relevant ads

8. Children's Privacy

Our Service is not intended for children under 16. We don't knowingly collect data from children. If you believe a child has provided us with information, please contact us.

9. Changes to This Policy

We may update this Cookie Policy to reflect changes in technology, law, or our practices. We'll notify you of significant changes through the Service or by email.

10. Contact Us

For questions about our use of cookies:

• Email: privacy@thrustcrm.com
• Data Protection Officer: dpo@thrustcrm.com